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Terms & Privacy info

GENERAL TERMS

The webpage www.helmi.gr includes an electronic shop, which is the online presence of the company under the name “Helmi” (SIRKON EMPORIA ENDIMATON A.E , EMPORIA ETOIMON ENDIMATON, Tax Reg. No 800864338, F.A.E ATHINON Tax Office). The company's head office is located in Metamorfosis, Attica (Parnithos 48-50).

The e-shop of the Helmi company is intended for all internet users who wish not only to receive direct information on the company's products but also to complete a purchase through the e-shop, by means of distance online order, provided that the company has sufficient stock.

The present terms fully comply with the current European and Greek legislation; users acknowledge the company’s right to modify any provisions of the present terms to the extent that such modification would neither affect legally binding obligations of either party nor affect any accomplished situations.

Website users acknowledge they have read the present terms, agree with them and undertake to comply with them.

PERSONAL DATA PROTECTION-SECURITY

In order to perform any transaction through the “Helmi” e-shop and to make any order of the company’s products, you will be asked to provide some personal data. When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your fixed phone number, your email address etc..

ORDER OF PRODUCTS AND CONSUMER PROTECTION

Making an order through the e-shop signifies that you enter into a distance selling agreement, which is governed by the legal frame of Law 2251/1994, as modified.

You may enter into a valid order through our e-shop provided that you are a legally capable person according to the Greek Civil Code (that is if you are eighteen years of age or older and you are not placed under judicial guardianship regarding the entering into sales agreements). Representatives of legal entities may also place orders; our company reserves the right to claim from supervisors or guardians any order made by legally incapacitated persons.

PROCEDURE FOR MAKING AN ORDER THROUGH E-SHOP:

FOR THE ORDER :

You need to fill in the special form with the necessary data in order to enter into the sales agreement.

You also need to unreservedly accept the sales agreement terms and the terms of use by clicking the "ACCEPT" button, as shown online to all users of our website.

PAYMENT METHODS:

1.By charging your credit card.
Credit cards: VisaMasterCardDiners.
In case of payment by credit card products, all necessary measures for the security of your transactions through this and all credit card holders are subject to validation checks.

 

2.By using the PayPalsystem or payment .
In case of payment products through paypal, all necessary measures for the security of your transactions through it.

 

3.By cash on delivery (Greece only) on the moment you will receive the ordered products. In this case, the customers will be charged the amount of 2.50 euros (VAT 24% is included).

Our website, has taken all necessary precautions regarding the security of your transactions through your credit card and all credit and debit card holders are subject to validity control.

Upon sending of the order form, consumers receive online a copy of their order that they may save.

All prices shown under the relevant lists of each product include VAT (24%); www.helmi.gr reserves the right to change prices without notice to the consumers.

NOTES:

In order to perform any transaction through the “Helmi” e-shop and to make any order of the company’s products, you will be asked to provide some personal data. When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your fixed phone number (or whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card.

Our company shall process these data in accordance with article 7Α par. 1 (b) of Law 2472/ 1997, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006.

Your personal data shall be disclosed to the relevant bank (i.e. the credit card number) and shall be DELETED from our database immediately after the completion of your order, thus ensuring a higher level of security.

 

Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, etc., for which our company shall bear no liability.

Delivery

Delivery of products is carried out by ACS company and FREE of charge in the Prefecture of Attica and the rest of Greece within 2-3 working days.

For deliveries to countries outside Greece (E.U countries), for purchases under 150 € transportation costs shall amount to 12 € (VAT 24% is included) for standard delivery (6-7 days) & 20 € (VAT 24% is included) for express delivery (2-3 days).For purchases over 150 € transportation costs are free of charge.

For deliveries to countries outside Greece (outside E.U), for purchases under 150 € transportation costs shall amount to 18 € (VAT 24% is included) for standard delivery (6-7 days) & 25 € (VAT 24% is included) for express delivery (2-3 days).For purchases over 150 € transportation costs are free of charge.

The delivery of the products in Greece is between 9:00 and 18:00, Monday to Friday.

When the products arrive on the receipt address you will be asked to sign in order to receive.

If the data entered in the form is incorrect, the Company does not assume any responsibility for any non-delivery.

Returns

You have the right to return your order in whole or in part within a time-limit of 14 working days from the date you received it, without bearing any obligation to inform us of the reason for a return of your order. In this case you shall solely bear the immediate cost of returning the product. In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return.

You should return the product in the perfect condition in which you received it, that is to say without breaking the seal of the package and by confirming that the special signs of the product have not been removed. In addition, you shall include the payment receipt.

If you are returning clothing you should complete the Return Form found in the packaging within a time-limit of 14 working days from the date you received it.

In the case you have lost the special form, you can download it from here. Return shall be accepted solely upon approval on behalf of the company.

In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 20 days from the date we shall receive the product.

For hygiene reasons, our company shall not accept return of certain items such as leggings and earrings unless they have any apparent faults.

All products returned to the Helmi warehouse, go through a very careful examination.

In case you wish to return any purchased products, you need to send the products to be returned to the following address:

SIRKON EMPORIA ENDIMATON A.E

EMPORIA ETOIMON ENDIMATON

Tax Reg. No 800864338

F.A.E ATHINON Tax Office

Parnithos 48-50, 14452, Metamorfosis, Attica 

Contact us

In case you wish to contact the Customer Service department please e-mail us at contact@helmi.gr or by calling the Helmi e- shop Customer Service department on +30210 2829800 (from 09:00-17:00 local time, except weekends).

GENERAL TERMS

Applicable law

For any dispute arising from the use of services or for any other reason between the user and the Company, the Greek Law is applicable and the Courts of Athens are responsible.

 

Google Analytics

 

We utilize Google Analytics, a web analysis service provided by Google, to process and analyze statistical information to better understand your use of our eshop.

 

Google Analytics collects information such as how often users visit a website, what pages they visit and what other sites they used prior to visiting.

 

Google uses the data collected to track and examine the use of the Websites, to prepare reports on its activities and share them with other Google services.

 

Google may use the data collected on the Websites to contextualize and personalize the ads of its own advertising network.

 

Google’s ability to use and share information collected by Google Analytics about your visits to the Websites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

 

Google offers an opt-out mechanism for the web if you want to exclude yourself from this activity.

 

Newsletter

 

By subscribing to our newsletter, you agree to receive it and you agree to the processes described below.

 

To subscribe to our newsletter, you must read and accept the Privacy Policy.

 

Subscriptions to the newsletter are logged in order to be able to provide evidence of the registration process in accordance with statutory requirements.

 

This includes the storage of the time of registration itself and the time of confirmation, as well as the IP address. Any changes to your data stored with the service provider that sends the newsletters are also logged.

 

Newsletters are sent with the help of an EU-based external service provider, whom we have engaged to process and analyze statistical data and metrics in accordance with statutory requirements.

 

The newsletters contain cookies that are retrieved by the server of the service provider that sends the newsletter, as soon as the newsletter is opened.

 

Within the scope of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and time of retrieval are initially collected.

 

This information is used for technical improvement or to analyze the target groups and their reading behavior on the basis of their retrieval locations (which can be determined using the IP address) or access times.

 

The statistical data collection also includes determining if and when the newsletters are opened and which links are clicked when they are clicked.

 

These analyses are primarily intended to help us to identify the reading habits of our users and to adapt our content to them or to send different content based on user interests.

 

You can stop receiving our newsletter at any time in the future just by letting us know that you wish to cancel.

 

You can do so easily by using the link at the bottom of each of our newsletters.  

 

Google AdWords

 

We use third party retargeting and remarketing features on our eshop. These technologies allow us to address internet users who previously visited our eshop by personalised advertising on the Google Display Network.

 

For this purpose Google will store a cookie on your hard drive. Based on the cookie technology, anonymous user details will be stored, for example the advertising you received from us or clicked, the products you viewed, whether you purchased anything.

 

The anonymous data are not connected with your personal data at any time and serve the sole purpose of customising our advertising to the user's interests.


You may object to the use of the retargeting and/or remarketing feature by accessing the third party providers' cookie opt-out pages via this Google Link.